Dual Guest Service Agent

Peachtree Group Hospitality Management; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Generous 401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent in Tempe, Arizona. This role involves processing check-ins and check-outs, securing payments, and assisting guests with their reservations and requests. The ideal candidate will excel in providing exceptional service, anticipate guest needs, and maintain high standards of quality. Comprehensive benefits including medical, dental, and a generous 401(k) retirement match are included.

Qualifications

• Responsible for processing check-ins/outs and securing payment.
• Assist guests with reservations and requests in a timely manner.
• Anticipate guest needs and provide exceptional service.

Responsibilities

• Ensure guest satisfaction by following high quality standards.
• Implement creative solutions to exceed expectations.
• Comply with brand standards during interactions.

Job description

The Guest Service Agent is responsible for processing check‑ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.