Dual Front Office Manager

Waterford Group Llc; Maryland; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (Waterford Health and

Job summary

Waterford Hotel Group seeks a hands-on Dual Front Office Manager to oversee front desk operations at both the Aloft and Element BWI Airport hotels in Baltimore, MD. You will lead and develop a strong front office team while ensuring exceptional guest experiences at two Marriott-branded properties.

The ideal candidate is a proactive problem-solver with strong leadership, communication, and organizational skills, comfortable balancing two busy hotels and maintaining brand standards.

Qualifications

• 2–3 years of hotel front desk experience, preferably in a supervisory or management role.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and make confident decisions in a fast‑paced environment.
• Marriott experience and familiarity with hotel property management systems preferred.
• A positive, hands‑on leadership style and a genuine passion for hospitality.
• Ability to complete required pre‑employment screenings.

Responsibilities

• Lead, coach, and motivate front office associates across both properties.
• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest experiences.
• Handle guest concerns and resolve issues quickly and professionally.
• Manage scheduling, training, and departmental performance.
• Maintain Marriott brand standards and Waterford Hotel Group service expectations.
• Partner with hotel leadership to improve operational efficiency and guest satisfaction.

Skills

Front desk experience

Leadership

Communication

Organizational skills

Marriott systems

Tools

Property management systems (PMS)

Job description

Dual Front Office Manager

Aloft & Element BWI Airport | Baltimore, MD

Come Join the Waterford Hotel Group Team!

At Waterford Hotel Group, we pride ourselves on creating a workplace that feels like home and brings out the best in you every day. We celebrate your successes, appreciate your strengths, and provide opportunities to grow your hospitality career.

Come for a JOB, stay for a CAREER!

Dual Front Office Manager Overview

Are you a hands‑on hospitality leader who thrives in a fast‑paced environment? We're looking for an energetic and experiencedDual Front Office Manager to lead front office operations at both the Aloft and Element BWI Airport hotels!

In this role, you'll oversee daily front desk operations across two Marriott‑branded properties, lead and develop a strong team, and ensure exceptional guest experiences. The ideal candidate is a natural problem solver, passionate about hospitality, and comfortable balancing the needs of two busy hotels.

What You’ll Do

• Lead, coach, and motivate front office associates across both properties.




• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest experiences.




• Handle guest concerns and resolve issues quickly and professionally.




• Manage scheduling, training, and departmental performance.




• Maintain Marriott brand standards and Waterford Hotel Group service expectations.




• Partner with hotel leadership to improve operational efficiency and guest satisfaction.

What We’re Looking For

• 2–3 years of hotel front desk experience, preferably in a supervisory or management role.




• Strong leadership, communication, and organizational skills.




• Ability to multitask, prioritize, and make confident decisions in a fast‑paced environment.




• Marriott experience and familiarity with hotel property management systems preferred.




• A positive, hands‑on leadership style and a genuine passion for hospitality.




• Ability to successfully complete required pre‑employment screenings.

Schedule

Hospitality doesn't operate on a Monday through Friday schedule, and neither do we! This position requires flexibility to work evenings, weekends, and holidays as business needs dictate.

Ready to take the next step in your hospitality career? We'd love to meet you!

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.Full time associatescanenroll in medical, dental and vision coverageand part-time associates averaging 17.5 hours a weekcanenroll indental and vision coverage.Everyone’s needs aredifferent and there is something for everyonewithnumeroussupplementalinsurances tochoose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay –Why wait for pay day – get your pay when you need it24/7.

Pet Insurance –We cover thewholefamily,and all associates are eligible for discounted pet insurance.

401kPlan –Nobody wants to work forever, start planning for your future now.

HotelDiscounts –It’s one of the biggest industry perks.

Shoes for Crew s –All associates are eligible for a shoesubsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V