Dual Front Office Manager

Aloft Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Medical, dental, vision

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401(k) Plan

Hotel Discounts

Shoes for Crews

Job summary

Aloft Arundel Mills BWI Airport in Baltimore, MD is hiring a Dual Front Office Manager to lead front desk operations across two Marriott-branded properties. You will coach teams, ensure smooth arrivals and departures, resolve guest concerns, and uphold brand standards.

The role requires 2–3 years front desk leadership, strong communication, and the ability to multitask in a fast-paced environment. Marriott PMS experience is preferred; flexible schedule.

Qualifications

• 2–3 years of hotel front desk experience, preferably in a supervisory or management role.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and make confident decisions in a fast-paced environment.
• Marriott experience and familiarity with hotel property management systems preferred.
• A positive, hands-on leadership style and a genuine passion for hospitality.
• Ability to successfully complete required pre-employment screenings.

Responsibilities

• Lead, coach, and motivate front office associates across both properties.
• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest experiences.
• Handle guest concerns and resolve issues quickly and professionally.
• Manage scheduling, training, and departmental performance.
• Maintain Marriott brand standards and Waterford Hotel Group service expectations.
• Partner with hotel leadership to improve operational efficiency and guest satisfaction.

Job description

Dual Front Office Manager

Aloft & Element BWI Airport | Baltimore, MD

Come Join the Waterford Hotel Group Team!

At Waterford Hotel Group, we pride ourselves on creating a workplace that feels like home and brings out the best in you every day. We celebrate your successes, appreciate your strengths, and provide opportunities to grow your hospitality career.

Come for a JOB, stay for a CAREER!

Dual Front Office Manager Overview

Are you a hands-on hospitality leader who thrives in a fast-paced environment? We're looking for an energetic and experienced Dual Front Office Manager to lead front office operations at both the Aloft and Element BWI Airport hotels!

In this role, you'll oversee daily front desk operations across two Marriott-branded properties, lead and develop a strong team, and ensure exceptional guest experiences. The ideal candidate is a natural problem solver, passionate about hospitality, and comfortable balancing the needs of two busy hotels.

What You’ll Do

• Lead, coach, and motivate front office associates across both properties.


• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest experiences.


• Handle guest concerns and resolve issues quickly and professionally.


• Manage scheduling, training, and departmental performance.


• Maintain Marriott brand standards and Waterford Hotel Group service expectations.


• Partner with hotel leadership to improve operational efficiency and guest satisfaction.

What We’re Looking For

• 2–3 years of hotel front desk experience, preferably in a supervisory or management role.


• Strong leadership, communication, and organizational skills.


• Ability to multitask, prioritize, and make confident decisions in a fast-paced environment.


• Marriott experience and familiarity with hotel property management systems preferred.


• A positive, hands-on leadership style and a genuine passion for hospitality.


• Ability to successfully complete required pre-employment screenings.

Schedule

Hospitality doesn't operate on a Monday through Friday schedule, and neither do we! This position requires flexibility to work evenings, weekends, and holidays as business needs dictate.

Ready to take the next step in your hospitality career? We’d love to meet you!

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerious supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITINGEXTRAS

• On Demand Pay -Why wait for pay day – get your pay when you need it24/7.


• Pet Insurance -We cover thewholefamily, and all associates are eligible for discounted pet insurance.


• 401kPlan - Nobody wants to work forever, start planning for your future now.


• HotelDiscounts -It’s one of the biggest industry perks.


• Shoes for Crews -All associates are eligible for ashoesubsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Hospitality Online