DTC Training Supervisor: Elevate Warehouse Performance

Mattel; Jonestown (Lebanon County); On-site; USD 60,000 - 80,000; Full time

Job summary

Mattel is seeking a Training Supervisor for Direct-to-Consumer Operations to lead the warehouse training function in a fast-paced e-commerce environment, supervising trainers and coordinating onboarding to support productivity, quality, and safety.

The role requires 5+ years in warehouse leadership, training program experience, proficiency with MS Office and WMS/AS400, plus strong communication. Bilingual English/Spanish preferred.

Qualifications

• Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Equivalent combination of education and relevant experience will be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational and communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
• Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
• Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
• Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.
• Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
• Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
• Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
• Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
• Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
• Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
• Participates in special projects and other duties as assigned by Distribution Center Management.

Skills

Leadership

Training programs

Coaching

Microsoft Office

Bilingual English/Spanish

Tools

Warehouse Management System (WMS)

AS/400

Job description

Mattel is seeking a Training Supervisor for Direct-to-Consumer Operations to lead the warehouse training function in a fast-paced e-commerce environment, supervising trainers and coordinating onboarding to support productivity, quality, and safety.

The role requires 5+ years in warehouse leadership, training program experience, proficiency with MS Office and WMS/AS400, plus strong communication. Bilingual English/Spanish preferred.