Supervisor Training DTC

Mattel; Jonestown (Lebanon County); On-site; USD 60,000 - 80,000; Full time

Job summary

Mattel is seeking a Training Supervisor for Direct-to-Consumer Operations to lead the warehouse training function in a fast-paced e-commerce environment, supervising trainers and coordinating onboarding to support productivity, quality, and safety.

The role requires 5+ years in warehouse leadership, training program experience, proficiency with MS Office and WMS/AS400, plus strong communication. Bilingual English/Spanish preferred.

Qualifications

• Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Equivalent combination of education and relevant experience will be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational and communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
• Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
• Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
• Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.
• Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
• Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
• Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
• Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
• Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
• Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
• Participates in special projects and other duties as assigned by Distribution Center Management.

Skills

Leadership

Training programs

Coaching

Microsoft Office

Bilingual English/Spanish

Tools

Warehouse Management System (WMS)

AS/400

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Training Supervisor – DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to-Consumer (DTC) operations. This role partners closely with Operations leadership to ensure warehouse employees are properly trained to meet or exceed productivity, quality, accuracy, and safety standards across DTC functions

Job Description

To perform this job successfully, the individual must be able to perform each essential duty and responsibility satisfactorily, with or without reasonable accommodation. The list below is not all-inclusive.

• Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
• Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
• Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
• Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.
• Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
• Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
• Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
• Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
• Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
• Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
• Participates in special projects and other duties as assigned by Distribution Center Management.

SUPERVISORY RESPONSIBILITIES

• Supervises employees engaged in DTC warehouse operations in accordance with company policies, procedures, and applicable laws.
• Responsibilities include, but are not limited to:
  • Coaching, training, and developing employees
  • Planning, assigning, and directing work
  • Monitoring productivity and quality expectations
  • Conducting performance evaluations
  • Recognizing and addressing performance issues
  • Assisting with interviewing and hiring efforts
  • Resolving employee concerns and partnering with HR on employee relations matters

Flexibility and teamwork are essential to this role. Employees may be required to perform duties outside those listed above to support business needs, staffing requirements, or cross-functional training initiatives.

Qualifications

• Fiveor more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Equivalent combination of education and relevant experience will be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners.
• Strong written and verbal communication skills with the ability to present information and facilitate group training.
• Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics.
• Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics.
• Bilingual in English and Spanishpreferred.

WORK ENVIRONMENT

While performing the duties of this position, the employee may occasionally be exposed to moving mechanical equipment, including forklifts and powered industrial vehicles, airborne particles generated by warehouse equipment, and varying weather conditions due to open dock doors throughout the year. The position requires regular walking throughout the distribution center and occasional lifting, bending, reaching, and standing for extended periods. The noise level in the work environment is typically moderate.

This role supports a fast-paced Direct-to-Consumer fulfillment operation and may require flexibility to work overtime, weekends, or adjusted schedules during peak business periods.

Additional Information

Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us athttps://jobs.mattel.com/ andwww.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.