DTC Fulfillment Supervisor - E‑Commerce Ops

Mattel; Jonestown (Lebanon County); On-site; USD 60,000 - 85,000; Full time

Job summary

Mattel, a leading global toy company, seeks a DTC Supervisor for Distribution Center Operations on a flex shift in the United States. You will coordinate and supervise teams to deliver fast, accurate direct-to-consumer fulfillment.

In this role you will leverage WMS and order management systems, monitor key DTC metrics, and drive continuous improvement while ensuring compliance with safety standards. This position requires 3–5 years of leadership in high-volume eCommerce settings.

Qualifications

• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience with WMS.
• Experience in high-volume, fast-paced fulfillment operations.
• Strong ability to manage multiple priorities in a time-sensitive, customer-driven environment.
• Proven ability to collaborate across teams and functions.
• Strong communication skills (written and verbal).
• Ability to interpret data, analyze trends, and make operational decisions.
• Proficiency with Microsoft Office; Order management systems a plus.

Responsibilities

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.
• Lead training and development initiatives to ensure teams are equipped to meet evolving eCommerce demands and deliver high-quality customer experience.
• Promote a culture of accountability, continuous improvement, and customer-first thinking across the operation.
• Ensure compliance with Mattel policies, procedures, and safety standards while maintaining a positive and inclusive work environment.
• Partner with P&C leadership to address employee relations, engagement, and performance management.
• Collaborate cross-functionally with other teams to resolve order issues and improve the end-to-end consumer experience.
• Support peak planning and seasonal volume surges to ensure operational readiness.
• Lead or participate in special projects focused on process improvement, scalability, and DTC growth initiatives.

Skills

Leadership

WMS experience

Data analysis

Communication skills

Time management

MS Office

Tools

Order management systems

Reporting tools

Microsoft Excel

Job description

Mattel, a leading global toy company, seeks a DTC Supervisor for Distribution Center Operations on a flex shift in the United States. You will coordinate and supervise teams to deliver fast, accurate direct-to-consumer fulfillment.

In this role you will leverage WMS and order management systems, monitor key DTC metrics, and drive continuous improvement while ensuring compliance with safety standards. This position requires 3–5 years of leadership in high-volume eCommerce settings.