Driver Orientation & Onboarding Coordinator

westernexp; Nashville (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Benefits

Job summary

Western Express, Inc. is looking for an Orientation Administrator to guide and support the driver orientation process. You will promote consistency, review gaps, and help ensure a welcoming, efficient environment during onboarding.

You will collect documents, monitor progress, and provide daily status updates to the Orientation and Processing teams. Strong organizational and customer service skills are essential in a fast-paced setting.

Qualifications

• Ability to follow structured processes to ensure a positive experience for every driver.
• Strong organizational and time-management skills in a fast-paced environment.
• Previous customer service experience required.
• Exceptional attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Word and general computer applications.
• Accurate data-entry skills.
• Ability to identify problems and propose practical solutions.
• Professional, approachable, service-oriented demeanor.

Responsibilities

• Provide guidance and support to administrators to promote consistency and efficiency in the orientation process.
• Identify gaps and challenges in the orientation process and recommend improvements.
• Maintain a welcoming, professional environment while managing fast-paced demands.
• Collect and maintain all documentation to initiate and complete driver orientation.
• Monitor drivers through orientation and onboarding, updating status and requirements.
• Prepare and distribute daily status reports to Orientation and Processing teams.
• Prepare and distribute daily class schedules for drivers.
• Assist drivers with questions and administrative needs during orientation.
• Maintain accurate records and ensure timely processing of documentation.
• Collaborate with teams to ensure a smooth onboarding experience for every driver.

Skills

Organizational skills

Time management

Customer service

Attention to detail

Communication

Teamwork

MS Word

Data entry

Problem solving

Service oriented

Tools

MS Word

Job description

Western Express, Inc. is looking for an Orientation Administrator to guide and support the driver orientation process. You will promote consistency, review gaps, and help ensure a welcoming, efficient environment during onboarding.

You will collect documents, monitor progress, and provide daily status updates to the Orientation and Processing teams. Strong organizational and customer service skills are essential in a fast-paced setting.