Driver Onboarding & Orientation Coordinator

Western Express; Nashville (TN); On-site; USD 38,000 - 57,000; Full time

Job summary

Western Express in Nashville is seeking an Orientation Administrator to support driver onboarding and ensure a smooth, consistent process. You will guide colleagues, review documentation, and maintain accurate records in a fast-paced environment.

The role emphasizes organization, timely communication, data entry, and a customer-service mindset. A team-oriented, professional demeanor helps deliver a positive onboarding experience for every driver.

Qualifications

• Structured, organized, and efficient process experience for driver onboarding.
• Strong communication and interpersonal skills in a fast-paced environment.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Provide guidance and recommendations to promote efficiency in the orientation process.
• Identify gaps and recommend solutions for improvement.
• Maintain a welcoming environment while managing fast-paced demands.
• Collect and maintain all documentation to initiate driver orientation.
• Monitor driver orientation and onboarding progress, updating status as needed.
• Prepare daily status reports for Orientation and Processing teams.
• Distribute daily class schedules and ensure accessibility.
• Assist drivers with administrative needs during orientation.
• Maintain accurate records and ensure timely processes and documentation.
• Collaborate with teams to ensure a smooth onboarding experience.

Skills

Organizational skills

Time management

Customer service

Attention to detail

Communication

Teamwork

Data entry

Problem solving

Professional demeanor

Tools

Microsoft Word

General computer applications

Job description

Western Express in Nashville is seeking an Orientation Administrator to support driver onboarding and ensure a smooth, consistent process. You will guide colleagues, review documentation, and maintain accurate records in a fast-paced environment.

The role emphasizes organization, timely communication, data entry, and a customer-service mindset. A team-oriented, professional demeanor helps deliver a positive onboarding experience for every driver.