Driver Orientation Administrator

Western Express; Nashville (TN); On-site; USD 38,000 - 57,000; Full time

Job summary

Western Express in Nashville is seeking an Orientation Administrator to support driver onboarding and ensure a smooth, consistent process. You will guide colleagues, review documentation, and maintain accurate records in a fast-paced environment.

The role emphasizes organization, timely communication, data entry, and a customer-service mindset. A team-oriented, professional demeanor helps deliver a positive onboarding experience for every driver.

Qualifications

• Structured, organized, and efficient process experience for driver onboarding.
• Strong communication and interpersonal skills in a fast-paced environment.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Provide guidance and recommendations to promote efficiency in the orientation process.
• Identify gaps and recommend solutions for improvement.
• Maintain a welcoming environment while managing fast-paced demands.
• Collect and maintain all documentation to initiate driver orientation.
• Monitor driver orientation and onboarding progress, updating status as needed.
• Prepare daily status reports for Orientation and Processing teams.
• Distribute daily class schedules and ensure accessibility.
• Assist drivers with administrative needs during orientation.
• Maintain accurate records and ensure timely processes and documentation.
• Collaborate with teams to ensure a smooth onboarding experience.

Skills

Organizational skills

Time management

Customer service

Attention to detail

Communication

Teamwork

Data entry

Problem solving

Professional demeanor

Tools

Microsoft Word

General computer applications

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities

• Provide guidance, support, and recommendations to fellow administrators to promote consistency and efficiency throughout the orientation process.
• Identify gaps, challenges, and breakdowns within the orientation process and recommend effective solutions for improvement.
• Maintain a welcoming, professional, and positive environment while effectively managing the demands of a fast-paced workplace.
• Collect, review, upload, and maintain all required documentation necessary to initiate and successfully complete the driver orientation process.
• Monitor drivers throughout each stage of the orientation and onboarding process, ensuring timely updates to their status and identifying any outstanding requirements.
• Prepare and distribute daily status reports to all members of the Orientation and Processing teams.
• Prepare and distribute the daily class schedule to all drivers and ensure the schedule is clearly posted and readily accessible.
• Provide timely assistance and support to drivers throughout the orientation process, addressing questions, concerns, and administrative needs.
• Maintain accurate and organized records while ensuring all required processes and documentation are completed in a timely manner.
• Collaborate with the Orientation and Processing teams to ensure a smooth, consistent, and efficient onboarding experience for every driver.

Qualifications

• Ability to follow and maintain a structured, organized, and efficient process designed to provide a positive and consistent experience for every driver.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Previous customer service experience required.
• Exceptional attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Word and general computer applications.
• Accurate and efficient data-entry skills.
• Ability to identify problems, take initiative, and recommend practical solutions.
• Professional, approachable, and service-oriented demeanor.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws.

A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western.

Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment.

Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Our Core Values

• Be Driver Friendly
• Be Safe
• Think Big
• Do More with Less
• Have Fun
• Expect Excellence
• Stay Fit
• Take Care of Each Other
• Be Humble, Hungry, & Hardworking