Driver Orientation Administrator

westernexp; Nashville (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Benefits

Job summary

Western Express, Inc. is looking for an Orientation Administrator to guide and support the driver orientation process. You will promote consistency, review gaps, and help ensure a welcoming, efficient environment during onboarding.

You will collect documents, monitor progress, and provide daily status updates to the Orientation and Processing teams. Strong organizational and customer service skills are essential in a fast-paced setting.

Qualifications

• Ability to follow structured processes to ensure a positive experience for every driver.
• Strong organizational and time-management skills in a fast-paced environment.
• Previous customer service experience required.
• Exceptional attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Word and general computer applications.
• Accurate data-entry skills.
• Ability to identify problems and propose practical solutions.
• Professional, approachable, service-oriented demeanor.

Responsibilities

• Provide guidance and support to administrators to promote consistency and efficiency in the orientation process.
• Identify gaps and challenges in the orientation process and recommend improvements.
• Maintain a welcoming, professional environment while managing fast-paced demands.
• Collect and maintain all documentation to initiate and complete driver orientation.
• Monitor drivers through orientation and onboarding, updating status and requirements.
• Prepare and distribute daily status reports to Orientation and Processing teams.
• Prepare and distribute daily class schedules for drivers.
• Assist drivers with questions and administrative needs during orientation.
• Maintain accurate records and ensure timely processing of documentation.
• Collaborate with teams to ensure a smooth onboarding experience for every driver.

Skills

Organizational skills

Time management

Customer service

Attention to detail

Communication

Teamwork

MS Word

Data entry

Problem solving

Service oriented

Tools

MS Word

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities:

• Provide guidance, support, and recommendations to fellow administrators to promote consistency and efficiency throughout the orientation process.
• Identify gaps, challenges, and breakdowns within the orientation process and recommend effective solutions for improvement.
• Maintain a welcoming, professional, and positive environment while effectively managing the demands of a fast-paced workplace.
• Collect, review, upload, and maintain all required documentation necessary to initiate and successfully complete the driver orientation process.
• Monitor drivers throughout each stage of the orientation and onboarding process, ensuring timely updates to their status and identifying any outstanding requirements.
• Prepare and distribute daily status reports to all members of the Orientation and Processing teams.
• Prepare and distribute the daily class schedule to all drivers and ensure the schedule is clearly posted and readily accessible.
• Provide timely assistance and support to drivers throughout the orientation process, addressing questions, concerns, and administrative needs.
• Maintain accurate and organized records while ensuring all required processes and documentation are completed in a timely manner.
• Collaborate with the Orientation and Processing teams to ensure a smooth, consistent, and efficient onboarding experience for every driver.

Qualifications:

• Ability to follow and maintain a structured, organized, and efficient process designed to provide a positive and consistent experience for every driver.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Previous customer service experience required.
• Exceptional attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Word and general computer applications.
• Accurate and efficient data-entry skills.
• Ability to identify problems, take initiative, and recommend practical solutions.
• Professional, approachable, and service-oriented demeanor.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.