Customer Service Representative

Western Express; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Paid time off

Paid holidays

Family-oriented culture

On-site gym

Job summary

Western Express is hiring for a vital office position in Nashville, TN. The role requires entering and updating loads, scheduling appointments, and managing incoming calls, ensuring effective communication and customer service.

Candidates should possess a high school diploma and exhibit strong multitasking, communication, and Outlook skills. This position values punctuality and results-driven individuals, emphasizing a supportive and engaging work environment.

Qualifications

• Office assistant and customer service experience is a plus, but not required.

Responsibilities

• Enter and update loads, scan and RVI loads.
• Schedule pickup and delivery appointments for freight.
• Provide switchboard coverage.
• Track freight and proactive communication.
• Provide coverage for CSR's when out of office.
• Answer, screen, and transfer inbound calls.
• Contribute to team effort by accomplishing related tasks as needed.

Skills

Proficient in Microsoft Outlook

Data entry / skilled in typing

Ability to multi-task

Punctual

High energy level, results driven

Written and verbal communication skills

Prioritizing, planning and organizing

Education

High school diploma or equivalent

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on-site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Duties, Goals and Responsibilities

• This position is Monday through Friday 7am to 5pm
• Enter and update loads, scan and RVI loads
• Schedule pickup and delivery appointments for freight
• Provide switchboard coverage
• Track freight and proactive communication
• Provide coverage for CSR's when out of office
• Answer, screen, and transfer inbound calls
• Contribute to team effort by accomplishing related tasks as needed

Skills and Qualifications

• High school diploma or equivalent
• Proficient in Microsoft Outlook
• Data entry / skilled in typing
• Ability to multi-task
• Punctual
• High energy level, results driven
• Written and verbal communication skills
• Prioritizing, planning and organizing

Education and Experience

Office assistant and customer service experience is a plus, but not required.

Equal Employment Opportunity Statement

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Job Notes

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Core Values

Be Driver Friendly, Be Safe, Think Big, Do More with Less, Have Fun, Expect Excellence, Stay Fit, Take Care of Each Other, Be Humble, Hungry, & Hardworking.