Carrier Service Agent

Western Express; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Paid holidays

Fun, family-oriented culture

On-site gyms

Guided fitness classes

Cafeteria

Job summary

Western Express in Nashville, TN is looking for an experienced individual for a pivotal role that involves maintaining communication with independent contractors. You will empower team members by providing performance insights and act as a liaison to ensure timely freight movements.

The ideal candidate will display strong leadership and problem-solving abilities, thriving in a fast-paced environment. We offer competitive pay, benefits, and a supportive culture that fosters professional growth.

Qualifications

• Relevant experience in transportation
• Ability to thrive in a fast-paced environment
• Commitment to success under challenges

Responsibilities

• Regularly communicate with independent contractors about performance
• Provide insights and guidance to team members
• Act as a liaison between drivers and the company
• Monitor freight movements to ensure timely delivery
• Communicate any delays to customer service
• Advocate for drivers' needs within the company

Skills

Transportation experience

Strong leadership skills

Problem-solving abilities

Motivated and committed

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state‑of‑the‑art facility rebuilt in 2020, with three on‑site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities

• Maintaining Communication: Regularly touch base with your team of independent contractors to discuss their performance, address any concerns, and provide support as needed. Utilize various communication channels such as phone calls, emails, and possibly even a dedicated messaging platform for quick updates.
• Empowering Team Members: Provide comprehensive insights into the contractors' performance metrics, such as delivery times, efficiency, and customer satisfaction ratings. Offer guidance on areas where they can improve and share successful strategies from other team members.
• Developing Relationships with Drivers: Act as a liaison between the drivers and the company, addressing any issues or challenges they encounter on the road promptly and effectively. Offer support and mentorship to help drivers grow professionally and feel valued within the organization.
• Monitoring Freight Movements: Keep a close eye on the progress of freight shipments to ensure they are on schedule and meet specified delivery deadlines. Use tracking systems and software to stay informed about any potential delays or issues that may arise during transit.
• Communicating Delays to Customer Service: If there are any disruptions or delays in freight movements, promptly communicate these to the customer service team so they can notify affected customers and manage expectations accordingly.
• Being the Voice of the Driver: Advocate for the needs and concerns of the drivers within the company, ensuring their voices are heard and respected in decision‑making processes.

Qualifications and Requirements

For qualifications and requirements, you're looking for someone with relevant experience in transportation, strong leadership skills, problem‑solving abilities, and the ability to thrive in a fast‑paced environment. The refusal to lose mentality suggests you're seeking someone who is highly motivated and committed to achieving success, even in the face of challenges.

The job location is in Nashville, TN, with regular office hours from Monday to Friday, along with occasional Saturday shifts to accommodate business needs.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre‑employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Our Core Values

• Be Driver Friendly
• Be Safe
• Think Big
• Do More with Less
• Have Fun
• Expect Excellence
• Stay Fit
• Take Care of Each Other
• Be Humble, Hungry, & Hardworking