Driver Operations Leader: Coaching & Safety

U.S. Xpress, Inc.; Henderson (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

On-site gym

Job summary

U.S. Xpress, Inc. in Henderson, NC is seeking an Operations Supervisor to oversee driver supervision for assigned accounts, address customer service issues, and ensure on-time delivery of shipments.

You will coach drivers, promote safety metrics, plan loads, and collaborate with other departments to meet customer expectations. Prior operations experience and DOT knowledge are preferred.

Qualifications

• High school diploma or equivalent required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.
• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory experience is a plus.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Responsibilities

• Supervise and develop all drivers for assigned accounts.
• Address customer service issues and ensure shipments meet customer needs.
• Provide best course of action solutions to improve customer satisfaction, retention, utilization, and safety.

Skills

Assess organizational dynamics

Problem solving

Effective communication

DOT regulations knowledge

Education

High school diploma or equivalent

Equivalent years of experience per college

Job description

U.S. Xpress, Inc. in Henderson, NC is seeking an Operations Supervisor to oversee driver supervision for assigned accounts, address customer service issues, and ensure on-time delivery of shipments.

You will coach drivers, promote safety metrics, plan loads, and collaborate with other departments to meet customer expectations. Prior operations experience and DOT knowledge are preferred.