Logistics Account Specialist - Fleet & Customer Dispatch

Xpresstechfreight; Henderson (NC); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

On-site work out facility

Job summary

U.S. Xpress in Henderson, NC is seeking an Account Specialist to monitor fleet status and coordinate deliveries between drivers and the on-site terminal, providing customer service and managing driver work.

The role requires a high school diploma or GED, 1–2 years in field operations, strong analytical and communication skills, and knowledge of DOT regulations; the position offers benefits and opportunities for professional development.

Qualifications

• High school diploma or GED required.
• 1-2 years of field operational experience or related management experience required.
• Transportation, Logistics, and/or Tech industry experience a plus.

Responsibilities

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Analyze freight and staffing demands and plan accordingly.
• Dispatch drivers to trailers and schedule loads for customer delivery.
• Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
• Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
• Perform data entry for account.Create, prepare, and file appropriate reports.
• Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
• Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
• Monitor in-transit deliveries for breakdown or other issues that may effect on-time delivery; keep customer constantly advised and updated.
• Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
• Review and update all driver’s projected time of arrival.
• Perform other duties as assigned.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

DOT regulations

MS Word

MS Excel

Change management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

U.S. Xpress in Henderson, NC is seeking an Account Specialist to monitor fleet status and coordinate deliveries between drivers and the on-site terminal, providing customer service and managing driver work.

The role requires a high school diploma or GED, 1–2 years in field operations, strong analytical and communication skills, and knowledge of DOT regulations; the position offers benefits and opportunities for professional development.