Driver License Services Specialist II

maine; Augusta (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Department of the Secretary of State in Augusta, Maine, is seeking a Customer Representative Associate II to assist with driver license services, exams, and scheduling across 13 branch offices. This role emphasizes accuracy, regulatory compliance, and strong customer service in a fast-paced environment.

The position supports public inquiries by phone, email, and in person, ensuring timely processing and adherence to FMCSA standards.

Qualifications

• Training, education, or experience in office and administrative support work that

Responsibilities

• Provide customer service via phone, email, and in person.
• Review and process applications, verify documentation, and ensure compliance.
• Schedule, reschedule, and cancel exams with accurate records.
• Perform daily CDLIS checks and verify FMCSA medical standards.
• Communicate with driving schools and support branch operations.
• Interpret and apply policies to real-world scenarios.

Skills

Team Collaboration

Communication Skills

Adaptability

Problem-Solving

Attention to Detail

Professionalism

Job description

Department of the Secretary of State in Augusta, Maine, is seeking a Customer Representative Associate II to assist with driver license services, exams, and scheduling across 13 branch offices. This role emphasizes accuracy, regulatory compliance, and strong customer service in a fast-paced environment.

The position supports public inquiries by phone, email, and in person, ensuring timely processing and adherence to FMCSA standards.