Public Service Customer Associate II

State-of-Maine; Augusta (ME); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave

Job summary

State of Maine’s Secretary of State - Bureau of Motor Vehicles seeks a Customer Representative Associate II in Augusta. You will process driver examinations statewide, assist the public and branch offices with scheduling, and ensure regulatory compliance with CDL and FMCSA standards.

The role emphasizes accuracy, teamwork, and strong communication. Candidates fit for a fast-paced, public-service environment will thrive here, with growth potential and a comprehensive benefits package.

Qualifications

• Experience in office and administrative support with knowledge of customer service and compliance.
• Ability to use independent decision-making per standard procedures.
• Authorized to work in the United States; background check and I-9 required.

Responsibilities

• Provide customer service via phone, email, and in person.
• Review and process applications, verify documentation, ensure regulatory compliance.
• Schedule, reschedule, and cancel exams; maintain records.
• Communicate with driving schools and support internal branch operations.

Skills

Team Collaboration

Communication Skills

Adaptability

Problem-Solving

Attention to Detail

Professionalism

Emotional Intelligence

Conflict Resolution

Time Management

Digital Fluency

Job description

State of Maine’s Secretary of State - Bureau of Motor Vehicles seeks a Customer Representative Associate II in Augusta. You will process driver examinations statewide, assist the public and branch offices with scheduling, and ensure regulatory compliance with CDL and FMCSA standards.

The role emphasizes accuracy, teamwork, and strong communication. Candidates fit for a fast-paced, public-service environment will thrive here, with growth potential and a comprehensive benefits package.