DMV Titles Services Specialist II

State-of-Maine; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

13 paid holidays

Sick leave

Vacation leave

Health insurance

Retirement plan

Parental leave

Job summary

State of Maine’s Department of the Secretary of State is seeking a Customer Representative Associate II MV to provide title services and customer support in Augusta.

The role focuses on responding to inquiries via phone, email, and in person, processing title requests, updating records, and ensuring accuracy in a fast-paced public service environment with opportunities for professional growth.

Qualifications

• Experience in office and administrative support reflecting solid customer service principles.
• Ability to use independent decision-making on appropriate processes to follow per standard procedures.
• Authorized to work in the United States; able to pass a National Criminal Background check.

Responsibilities

• Respond to written, telephone, and in-person customer inquiries from constituents, lien holders, and dealers.
• Opening, sorting, and distributing mail and reconciling revenue.
• Verify and update computer records and maintain file accuracy.
• Organize and maintain computer and manual files; operate office equipment.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Adaptability

Education

Office/administrative support experience

Tools

Microsoft Word

Excel

Outlook

BMV systems

Job description

State of Maine’s Department of the Secretary of State is seeking a Customer Representative Associate II MV to provide title services and customer support in Augusta.

The role focuses on responding to inquiries via phone, email, and in person, processing title requests, updating records, and ensuring accuracy in a fast-paced public service environment with opportunities for professional growth.