Public Service DMV Registration Specialist

Secretary of State; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance coverage

Dental insurance

Retirement plan contribution

Gym membership reimbursement

Flexible spending accounts

Job summary

The Maine Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, seeks a Motor Vehicle Registration Associate to provide professional customer service and administrative support. You will review registrations, process documents, and help ensure accuracy of revenue and records through phone, email, and in-person interactions.

Ideal candidates bring strong communication, attention to detail, and the ability to adapt to new procedures, with knowledge of Title 29-A and MS Office.

Qualifications

• Experience delivering accurate customer service in a fast-paced environment.
• Ability to apply rules and procedures to registration tasks with attention to detail.
• Willingness to learn Title 29-A laws and agency policies.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to inquiries, verify revenue, and maintain accurate computer records.
• Create reports and correspondence and certify agency records as needed.
• Maintain a positive attitude and adapt to changing processes and priorities.

Skills

Customer service

Detail oriented

Communication

Problem solving

Time management

Independent judgment

Education

High school diploma or equivalent

Tools

Microsoft Office

BMV computer systems

Outlook

Job description

The Maine Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, seeks a Motor Vehicle Registration Associate to provide professional customer service and administrative support. You will review registrations, process documents, and help ensure accuracy of revenue and records through phone, email, and in-person interactions.

Ideal candidates bring strong communication, attention to detail, and the ability to adapt to new procedures, with knowledge of Title 29-A and MS Office.