DMV Frontline Customer Service Specialist

Secretary of State; United States; On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Job summary

The Department of the Secretary of State in Maine is seeking a Customer Representative Specialist at the MV Branch in Caribou. You will provide direct, in-person service handling licenses, IDs, registrations and related transactions, ensuring accuracy and courteous customer interactions in a fast-paced setting.

Ideal candidates demonstrate excellent communication, adaptability, and problem solving, with a focus on teamwork and public service.

Qualifications

• Experience in quality customer service in a public-facing role.
• Ability to make independent decisions following standard procedures.
• Ability to handle stressful situations while remaining calm.

Responsibilities

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing licenses, IDs, registrations and other BMV services.
• Respond to inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records and disability placard applications.

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Attention to detail

Decision making

Communication

Problem solving

Professionalism

Job description

The Department of the Secretary of State in Maine is seeking a Customer Representative Specialist at the MV Branch in Caribou. You will provide direct, in-person service handling licenses, IDs, registrations and related transactions, ensuring accuracy and courteous customer interactions in a fast-paced setting.

Ideal candidates demonstrate excellent communication, adaptability, and problem solving, with a focus on teamwork and public service.