Public Services Customer Specialist - Frontline DMV Expert

maine; Caribou (ME); On-site; USD 25,000 - 37,000; Full time

Job summary

Department of the Secretary of State in Caribou, Maine seeks a Customer Representative Specialist to provide direct public service at the Bureau of Motor Vehicles. The role focuses on processing driver licenses, state IDs, registrations, and related transactions with accuracy and courtesy.

The successful candidate will handle high volumes, communicate clearly, and work within a collaborative team. Benefits and a strong work-life balance are emphasized in this public service environment.

Qualifications

• Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and processing disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Skills

Customer Service

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Job description

Department of the Secretary of State in Caribou, Maine seeks a Customer Representative Specialist to provide direct public service at the Bureau of Motor Vehicles. The role focuses on processing driver licenses, state IDs, registrations, and related transactions with accuracy and courtesy.

The successful candidate will handle high volumes, communicate clearly, and work within a collaborative team. Benefits and a strong work-life balance are emphasized in this public service environment.