Frontline DMV Customer Service Specialist

MaineGuide; Caribou (ME); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Parental leave

Job summary

Department of the Secretary of State in Caribou, Maine is seeking a Customer Representative Specialist to provide direct, in-person service for motor vehicle transactions. You will handle licenses, IDs, registrations, and title processing at a high-volume counter, ensuring accuracy and a positive public experience.

The role emphasizes customer service excellence, teamwork, and adaptability in a busy state agency setting.

Qualifications

• Experience delivering courteous, accurate, and efficient service to the public in a fast-paced setting.
• Ability to handle high-volume customer interactions while maintaining professionalism.
• Comfortable collaborating in a team to achieve shared goals and maintain a respectful workplace.

Responsibilities

• Deliver in-person and phone assistance for motor vehicle services at the counter.
• Review and verify documentation for licenses, IDs, registrations, titles, and related transactions.
• Answer inquiries about licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to thousands of monthly customer interactions with courtesy and care.

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem-solving

Professionalism

Job description

Department of the Secretary of State in Caribou, Maine is seeking a Customer Representative Specialist to provide direct, in-person service for motor vehicle transactions. You will handle licenses, IDs, registrations, and title processing at a high-volume counter, ensuring accuracy and a positive public experience.

The role emphasizes customer service excellence, teamwork, and adaptability in a busy state agency setting.