Driver & Identification Services Specialist

State-of-Iow; Ankeny (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

IPERS retirement package

Paid time off (vacation, sick leave)

9 paid holidays per year

401A plan with employer contributions

Employee discounts

Job summary

Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to issue licenses and IDs, administer examinations, and verify eligibility for credentials at multiple locations in Iowa.

Role includes vision/hearing screenings, photo capture, and serving as a primary customer contact, with potential travel to various sites and a Monday–Friday schedule. Benefits include retirement and leave provisions for public employees.

Qualifications

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.

Responsibilities

• Issuing driver’s licenses and identification documents with accuracy and professionalism.
• Administering and scoring driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Applying expert understanding of driver eligibility, licensing rules, and REAL ID requirements to verify identity and determine qualification.
• Reviewing state and federal records to determine issuance and non-issuance decisions accurately.
• Completing vision and hearing screenings to ensure applicants meet safety standards.
• Capturing customer photos and signatures for official credentials.
• Serving as a primary point of contact for customer questions and inquiries, delivering excellent service with every interaction.

Job description

Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to issue licenses and IDs, administer examinations, and verify eligibility for credentials at multiple locations in Iowa.

Role includes vision/hearing screenings, photo capture, and serving as a primary customer contact, with potential travel to various sites and a Monday–Friday schedule. Benefits include retirement and leave provisions for public employees.