Driver & ID Services Specialist - Customer-Centric

Iowa National Guard; Sioux City (IA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

IPERS Retirement System

401A plan with employer contributions

Paid time off and holidays

Job summary

The Iowa Department of Transportation seeks a Driver & Identification Service Center Specialist to serve customers across licensing and identification services. You will handle in-person and phone inquiries, explain eligibility criteria, and administer various driving tests.

This role supports the agency’s mission and core values, emphasizing safety and integrity. Expect a fast-paced environment with regular training, background checks, and opportunities for professional growth.

Qualifications

• Must possess and maintain a valid, unrestricted driver's license (except for corrective lenses).
• Must pass federal and local name-based and fingerprint criminal history background checks.
• Must attend, obtain, and maintain required American Association of Motor Vehicle Administrations certifications, a Motorcycle Rider Education Safety course, and department training sessions.

Responsibilities

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs.
• Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on REAL ID standards and license issuance, or identification documents.
• Administering and scoring motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations.
• Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility.
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Education

High school diploma or GED

30 college semester hours = 1 year of experience

Job description

The Iowa Department of Transportation seeks a Driver & Identification Service Center Specialist to serve customers across licensing and identification services. You will handle in-person and phone inquiries, explain eligibility criteria, and administer various driving tests.

This role supports the agency’s mission and core values, emphasizing safety and integrity. Expect a fast-paced environment with regular training, background checks, and opportunities for professional growth.