Driver & ID Services Specialist – Customer‑Focused Mobility Expert

State-of-Iow; Waterloo (IA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and benefits

IPERS retirement program

401A plan with employer contributions

Employee discount programs

Paid time off and holidays

Job summary

The Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to help customers obtain licenses and IDs in a fast-paced environment. You will serve as the main point of contact and facilitate the testing and issuance process with accuracy and customer care.

Responsibilities include administering exams, advising on eligibility and documentation, and reviewing records to determine issuance decisions.

Qualifications

• Proven ability to assist customers in a fast-paced environment.
• Knowledge of driver license eligibility and REAL ID requirements.
• Experience assisting with licensing and identification processes.

Responsibilities

• Serve as a primary contact for customer questions via phone and in person.
• Administer and score driving tests and examinations.
• Provide guidance on license eligibility and document requirements under REAL ID standards.
• Review state and federal records to determine eligibility decisions.
• Support and mentor teammates through knowledge sharing and training.

Skills

Customer service

Communication

REAL ID knowledge

Examination administration

Education

High school diploma or GED

Job description

The Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to help customers obtain licenses and IDs in a fast-paced environment. You will serve as the main point of contact and facilitate the testing and issuance process with accuracy and customer care.

Responsibilities include administering exams, advising on eligibility and documentation, and reviewing records to determine issuance decisions.