Driver & ID Services Expert

State of Iowa - Executive Branch; Dubuque (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible spending

IPERS Retirement

401A plan

Employee discounts

Job summary

The Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to assist customers with licenses and IDs in a fast-paced environment. The role emphasizes safety, integrity, and excellent service as part of the agency’s core values.

Responsibilities include administering driving tests, evaluating eligibility, and collaborating with colleagues to ensure smooth operations and high customer satisfaction.

Qualifications

• Minimum high school education or GED with relevant clerical experience.
• Experience handling public inquiries and processing documentation is preferred.
• Familiarity with driver licensing, ID issuance, and REAL ID standards is a plus.

Responsibilities

• Serve as primary contact for customers via phone or in person to answer questions and assist with licenses and IDs.
• Explain eligibility criteria and document requirements for licenses and IDs under REAL ID standards.
• Administer and score driving-related exams such as motorcycle, car, truck, and CDL pre-trip and skills tests.
• Review state and federal records to determine issuance eligibility and maintain accurate records.
• Support teammates through knowledge sharing, training, and mentoring.

Skills

Customer service

Communication

Licensing knowledge

Mentoring/training

Education

High school diploma or GED

Job description

The Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to assist customers with licenses and IDs in a fast-paced environment. The role emphasizes safety, integrity, and excellent service as part of the agency’s core values.

Responsibilities include administering driving tests, evaluating eligibility, and collaborating with colleagues to ensure smooth operations and high customer satisfaction.