Customer-Focused Driver & ID Services Specialist

State of Iowa; Dubuque (IA); Presencial; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay and benefits package

Health insurance

Dental insurance

Flexible spending accounts

Life insurance

IPERS retirement

401A plan with employer contributions

Resumo da oferta

State of Iowa – Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to deliver exceptional customer service in a fast-paced environment. You will issue licenses and IDs, explain eligibility, and support test administration.

This role emphasizes accuracy, compliance with REAL ID standards, and collaboration with teammates. In-state travel may be required; hours are standard business days with occasional shifts.

Responsabilidades

• Issuing licenses and IDs
• Answering customer questions and inquiries
• Administering and scoring tests as required
• Reviewing eligibility based on REAL ID standards
• Collaborating with teammates for training and knowledge sharing

Descrição da oferta de emprego

State of Iowa – Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to deliver exceptional customer service in a fast-paced environment. You will issue licenses and IDs, explain eligibility, and support test administration.

This role emphasizes accuracy, compliance with REAL ID standards, and collaboration with teammates. In-state travel may be required; hours are standard business days with occasional shifts.