Driver Experience & Onboarding Specialist

Drive Sally, LLC; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO days

401k

Medical, dental, and vision plans

Team lunches onsite

Job summary

Drive Sally, LLC seeks a Customer Experience Associate to deliver fast, accurate, and professional support to drivers across in-person, phone, and email channels.

You will onboard drivers, communicate pricing, execute contracts, and upsell add-on services while ensuring vehicle matching and record accuracy. This role requires a customer-first mindset, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Customer service experience and strong communication skills.
• High attention to detail and accurate documentation.
• Ability to manage multiple tasks and priorities effectively.
• Spanish proficiency is a plus.

Responsibilities

• Serve as first-line support in person, on the phone, and via email.
• Complete driver onboarding, pricing communication, contract execution, and upsell add-ons.
• Provide best-in-class customer service using rideshare industry knowledge and Sally policies.
• Manage driver and vehicle accounts and keep records accurate.
• Operate a cash register and manage daily cash flow (if applicable).
• Support vehicle rental process with documentation, returns, and recoveries.
• Schedule vehicles for service and coordinate with internal teams.
• Capture timely, complete information after accidents to enable charge and claims processes.
• Identify recurring issues and elevate trends to leadership for improvements.
• Complete additional tasks assigned by your manager to support daily operations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Spanish proficiency

Job description

Drive Sally, LLC seeks a Customer Experience Associate to deliver fast, accurate, and professional support to drivers across in-person, phone, and email channels.

You will onboard drivers, communicate pricing, execute contracts, and upsell add-on services while ensuring vehicle matching and record accuracy. This role requires a customer-first mindset, strong communication, and the ability to handle multiple tasks in a fast-paced environment.