Driver Experience & Onboarding Specialist

Werner Enterprises; Texas; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a Driver Onboarding and Relations Specialist to ensure an outstanding driver experience from day one. You will design and execute a personalized onboarding plan, acting as the single point of contact for new drivers during their first 30 days, and provide live support to address questions and issues.

Continue with follow-up calls at days 14 and 30 to ensure comfort with the transportation manager and readiness to transition to the operations team.

Qualifications

• Customer service and driver management experience preferred.
• Knowledge of fleet management and Werner policies.
• Ability to resolve issues quickly and empathetically.

Responsibilities

• Onboard new Werner drivers with a personalized onboarding plan.
• Serve as primary liaison between drivers and departments.
• Provide live support and conduct follow-up at 14 and 30 days.
• Assist in process improvements to boost driver retention.
• Hand off to Transportation Manager with detailed fleet overview.

Skills

Empathy

Problem resolution

Communication

Industry knowledge

Team collaboration

Tools

Office database systems

PC operation

Communication tools

Job description

Werner Enterprises is seeking a Driver Onboarding and Relations Specialist to ensure an outstanding driver experience from day one. You will design and execute a personalized onboarding plan, acting as the single point of contact for new drivers during their first 30 days, and provide live support to address questions and issues.

Continue with follow-up calls at days 14 and 30 to ensure comfort with the transportation manager and readiness to transition to the operations team.