Driver Onboarding & Support Specialist

Via Transportation, Inc.; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Equity or variable pay not included

Job summary

Via Transportation, Inc. is hiring a Driver Support Agent to help prospective drivers across North America with onboarding, compliance steps, and documentation. The role requires strong tech skills, excellent communication, and a calm, customer-focused approach.

The position is full-time and in-person in Dallas, TX, with standard hours 9:00 AM–5:00 PM, Monday through Friday. Salary ranges from $19 to $21 per hour, plus a robust benefits package.

Qualifications

• Tech-savvy with strong computer and software skills.
• Analytical problem solving and attention to detail.
• Ability to multitask and prioritize in live operations.

Responsibilities

• Follow up with driver applicants and guide them through the onboarding process.
• Assist with compliance steps, background checks, and documentation.
• Troubleshoot inquiries and resolve friction points in onboarding.

Skills

Tech-savvy

Problem solving

Multitasking

Prioritization

Communication

Customer service

Tools

Salesforce

Job description

Via Transportation, Inc. is hiring a Driver Support Agent to help prospective drivers across North America with onboarding, compliance steps, and documentation. The role requires strong tech skills, excellent communication, and a calm, customer-focused approach.

The position is full-time and in-person in Dallas, TX, with standard hours 9:00 AM–5:00 PM, Monday through Friday. Salary ranges from $19 to $21 per hour, plus a robust benefits package.