Driver Onboarding & Support Specialist (In‑Person)

Via Transportation Inc; Fort Worth (TX); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free medical plans

401K matching

Résumé du poste

Via Transportation Inc. is seeking a Driver Support Agent to assist prospective drivers across North America through onboarding, compliance steps, and documentation. This full-time, in-person role runs Monday through Friday, 9:00 AM to 5:00 PM in Fort Worth, TX.

You will guide applicants, troubleshoot inquiries, and escalate complex issues to the right teams while maintaining a customer-service focus and strong communication with stakeholders.

Qualifications

• Tech-savvy with strong computer skills and CRM familiarity.
• Strong analytical problem-solving abilities.
• Ability to multitask and prioritize in live operations.
• Excellent written and reading comprehension.

Responsabilités

• Follow up with driver applicants to offer support and guide them through the application.
• Assist with compliance steps, background checks, and documentation.
• Troubleshoot applicant inquiries and resolve onboarding friction.
• Proactively reach out to candidates needing extra support.
• Elevate complex compliance or technical issues to internal teams.

Connaissances

Tech-savvy

Analytical skills

Multitasking

Prioritization

Communication skills

Customer service

Leadership

Outils

Salesforce

Microsoft Office

Google Suite

Description du poste

Via Transportation Inc. is seeking a Driver Support Agent to assist prospective drivers across North America through onboarding, compliance steps, and documentation. This full-time, in-person role runs Monday through Friday, 9:00 AM to 5:00 PM in Fort Worth, TX.

You will guide applicants, troubleshoot inquiries, and escalate complex issues to the right teams while maintaining a customer-service focus and strong communication with stakeholders.