Driver Onboarding & Support Specialist

Via; Fort Worth (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via in Fort Worth, TX is seeking a Driver Support Agent to assist prospective drivers across North America during onboarding. The role focuses on guiding applicants through compliance steps, outreach, and resolving roadblocks to ensure a smooth onboarding experience.

This full-time, in-person position operates Monday–Friday, 9:00 AM to 5:00 PM. The ideal candidate is tech-savvy, customer-service oriented, and able to manage multiple priorities while maintaining composure under pressure.

Qualifications

• Tech-savvy with strong computer skills and CRM familiarity.
• Excellent problem-solving and analytical reasoning abilities.
• Able to multitask and prioritize in live operations.
• Strong written and verbal communication for stakeholder interactions.
• Customer-service oriented with de-escalation skills.

Responsibilities

• Follow up with driver applicants across North America and guide them through the application.
• Assist applicants with compliance steps, background checks, and documentation.
• Troubleshoot inquiries and resolve friction points in onboarding.
• Conduct proactive outreach to candidates needing support or follow-up.
• Identify and escalate complex compliance or technical issues to internal teams.

Skills

Tech-savvy

Analytical

Multitasker

Prioritization

Clear communicator

Customer service

Tools

CRM Salesforce

Microsoft Office

Google Suite

Job description

Via in Fort Worth, TX is seeking a Driver Support Agent to assist prospective drivers across North America during onboarding. The role focuses on guiding applicants through compliance steps, outreach, and resolving roadblocks to ensure a smooth onboarding experience.

This full-time, in-person position operates Monday–Friday, 9:00 AM to 5:00 PM. The ideal candidate is tech-savvy, customer-service oriented, and able to manage multiple priorities while maintaining composure under pressure.