Driver Experience & Onboarding Lead

Werner Enterprises, Inc.; Austin (TX); Presencial; USD 52.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical plan

Dental plan

Vision plan

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability insurance

Resumo da vaga

Werner Enterprises seeks a Driver Onboarding and Relations Specialist to deliver a warm, personalized onboarding for new drivers. You will act as the single point of contact during the critical first 30 days, provide live support, resolve issues, and coordinate with the transportation manager and operations teams to ensure a seamless transition.

In this role, you will follow up after 14 and 30 days to ensure drivers are comfortable and onboarded, while promoting a positive culture and driving

Qualificações

• Empathy and customer-focused mindset required.
• Excellent listening and quick, logical decision-making skills.
• Strong communication across teams and with drivers.

Responsabilidades

• Welcome drivers and foster a positive, inclusive culture from day one.
• Serve as primary liaison between drivers and departments to resolve issues.
• Help develop action plans with drivers and departments to address concerns.
• Follow up with drivers at 14 and 30 days to ensure smooth onboarding.
• Provide warm introduction and handoff to the Transportation Manager with a fleet overview.
• Assist in new processes and training to improve driver experience and retention.
• Demonstrate empathy and proactive problem-solving to resolve issues at the source.
• Communicate respectfully with individuals at all levels.
• Apply transportation/fleet knowledge to align with Werner policies.
• Use office systems and communication tools effectively.
• Support fleet management, customer service, and driver management.

Conhecimentos

Empathy

Helpfulness

De-escalation

Positive demeanor

Communication

Problem resolution

Ferramentas

Office databases

PC proficiency

Descrição da vaga

Werner Enterprises seeks a Driver Onboarding and Relations Specialist to deliver a warm, personalized onboarding for new drivers. You will act as the single point of contact during the critical first 30 days, provide live support, resolve issues, and coordinate with the transportation manager and operations teams to ensure a seamless transition.

In this role, you will follow up after 14 and 30 days to ensure drivers are comfortable and onboarded, while promoting a positive culture and driving