Driver Concierge & Reservation Specialist

Drive Sally, LLC; New York (NY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

PTO days

401k

Medical benefits

Dental benefits

Vision benefits

Weekly team lunches onsite

Job summary

Drive Sally, LLC in New York is seeking a Customer Relations Associate, Driver Concierge to grow new customer bookings, boost driver engagement, and improve retention through proactive outreach and personalized support. You will guide drivers through the booking process, resolve routine inquiries, and collaborate with internal teams to uphold service standards.

This full-time, hourly position reports to the Director of Strategy and Operations and includes benefits like PTO, 401k, and health

Qualifications

• Experience in customer service or concierge roles with strong communication skills.
• Able to diagnose issues and resolve customer questions with initiative.
• Fast and accurate typing abilities.
• Clear, consistent communication style representing a best-in-class organization.
• Focus on customer-first mindset and delivering accurate documentation.
• Attention to detail in handling inquiries, records, and processes.

Responsibilities

• Proactively contact prospective customers via SMS, phone, and email to generate interest and convert leads into bookings.
• Guide prospective drivers through the booking process, answering questions and encouraging reservations.
• Engage existing customers with promotions and retention initiatives to strengthen relationships.
• Reconnect with inactive customers to understand reasons for leaving and encourage return bookings.
• Develop knowledge of Sally's products, policies, pricing, and operations to communicate value.
• Track outreach and reservations outcomes to support follow-up and performance measurement.
• Identify objections and barriers to booking and share insights with leadership.
• Support broader Customer Relations activities, including responding to inquiries and coordinating with internal teams.

Skills

Customer service experience

Problem-solving

Typing speed

Communication skills

Customer-first mindset

Attention to detail

Patience

Spanish proficiency

Job description

Drive Sally, LLC in New York is seeking a Customer Relations Associate, Driver Concierge to grow new customer bookings, boost driver engagement, and improve retention through proactive outreach and personalized support. You will guide drivers through the booking process, resolve routine inquiries, and collaborate with internal teams to uphold service standards.

This full-time, hourly position reports to the Director of Strategy and Operations and includes benefits like PTO, 401k, and health