Automotive Service Concierge & Scheduler

Brewster Ford; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) Plan w/ Matching

Training Provided

Paid Vacation

Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)

Job summary

A reputable automotive dealership in New York is seeking a customer-oriented service representative to manage service appointments and ensure customer satisfaction. Candidates should possess strong computer skills and a background in customer service, as well as excellent communication abilities. Punctuality and a clean driving record are necessary for this position, which offers various employee benefits including medical and 401(K) plans.

Qualifications

• Strong computer skills are essential, including proficiency in Microsoft Outlook, Excel, and Word.
• Candidates should have a strong background in customer service.
• Excellent verbal and written communication skills are required.
• Punctuality, reliability, and a willingness to improve are key traits.
• Candidates must have a clean driving record and a valid driver's license.

Responsibilities

• Schedule service appointments and follow up with customers via phone.
• Run pick up and delivery, along with shuttle scheduling service.
• Actively listen to and direct customers appropriately.
• Respond quickly to customer phone calls and assist service advisors.
• File service requests and assist with the rental fleet.
• Park cars and work with manufacturers online.
• Follow up on customer satisfaction and learn Ford Warranty.

Skills

Strong computer skills, including Outlook, Excel and Word

Strong customer service background

Excellent verbal and written communication skills

Punctual, reliable and eager to improve

Clean driving record and valid driver’s license

Job description

A reputable automotive dealership in New York is seeking a customer-oriented service representative to manage service appointments and ensure customer satisfaction. Candidates should possess strong computer skills and a background in customer service, as well as excellent communication abilities. Punctuality and a clean driving record are necessary for this position, which offers various employee benefits including medical and 401(K) plans.