Vehicle Concierge & Service Experience Lead

C. Harper Auto Group; Vernon (Wyoming County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Compensation

Career Advancement

Comprehensive Insurance Coverage

401(k) Plan

Paid Time Off

Short-Term Disability

Life Insurance

Family-Oriented Culture

Job summary

C. Harper Auto Group is seeking a friendly Service Concierge to serve as the face of our customer service operations. You will coordinate vehicle pick-ups, oversee maintenance appointments, and ensure timely vehicle returns, delivering a smooth, high‑quality experience for every guest.

In this role you’ll use Driver Q App to manage movements, partner with the service team, and maintain accurate records. We offer a competitive benefits package and opportunities for career growth within our

Qualifications

• Leadership and initiative in daily tasks.
• Strong customer service orientation and communication skills.
• Proficiency with Red Cap, Outlook, and Google Sheets.

Responsibilities

• Coordinate vehicle pick-ups and drop-offs.
• Oversee maintenance appointments and vehicle readiness.
• Ensure timely vehicle returns and accurate documentation.
• Provide a friendly, professional guest experience.
• Collaborate with the service team to support operations.

Skills

Leadership Abilities

Customer Service

Communication Skills

Attention to Detail

Adaptability

Reliability

Positive Attitude

Driving Skills

Organizational Skills

Education

High school diploma or equivalent

Tools

Red Cap

Outlook

Google Sheets

Job description

C. Harper Auto Group is seeking a friendly Service Concierge to serve as the face of our customer service operations. You will coordinate vehicle pick-ups, oversee maintenance appointments, and ensure timely vehicle returns, delivering a smooth, high‑quality experience for every guest.

In this role you’ll use Driver Q App to manage movements, partner with the service team, and maintain accurate records. We offer a competitive benefits package and opportunities for career growth within our