Car Rental Operations Lead — Growth, Training & Bonuses

Drivo LLC; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Drivo LLC in New York is seeking a dynamic Branch Supervisor to manage daily operations at our LGA/JFK locations. You will lead, delegate, and ensure a safe, customer-focused environment while driving service and sales excellence.

The ideal candidate has 3+ years in customer service or sales, strong leadership, and the ability to perform under pressure. We offer competitive pay, bonuses, and opportunities for advancement in a supportive team.

Qualifications

• High school diploma or GED.
• Minimum 3-year customer service or sales experience.
• Must be at least 21 and have a valid driver's license with a clean driving record.
• Experience meeting sales quotas or working in highly commissioned positions preferred.
• Ability to focus on different tasks and achieve results.
• Must be willing to wear company uniforms.
• Ability to communicate in English; Spanish a plus.

Responsibilities

• Manage day-to-day operations of the branch office
• Supervise and delegate tasks to staff effectively
• Maintain a safe and secure environment for customers and staff
• Manage stressful situations to uphold excellent customer service
• Provide exemplary customer service and effective problem-solving skills
• Understand cost control and achieve individual sales goals
• Monitor prices and set rates for walk-ups
• Monitor shuttle bus timings for pickups and drop-offs
• Keep overdue agreements and maintenance cars within company limits
• Supervise employees across the location and specific operational functions
• Take disciplinary action against employees for policy violations
• Ensure employees meet or exceed company sales goals and customer service expectations
• Maintain car quality control and location cleanliness
• Support company decisions and enforce directives from upper management
• Participate in weekly company meetings and implement discussed strategies

Skills

Leadership

Communication

Interpersonal skills

Industry knowledge

Organization

Multitasking

Stress management

Education

High school diploma or GED

Job description

Drivo LLC in New York is seeking a dynamic Branch Supervisor to manage daily operations at our LGA/JFK locations. You will lead, delegate, and ensure a safe, customer-focused environment while driving service and sales excellence.

The ideal candidate has 3+ years in customer service or sales, strong leadership, and the ability to perform under pressure. We offer competitive pay, bonuses, and opportunities for advancement in a supportive team.