Car Rental Concierge & Sales Champion

Hertz; Ontario (CA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) employer matching

Paid parental leave

Employee discounts

Educational reimbursement

Job summary

Hertz in New York seeks a Customer Service Associate to greet customers, manage rental transactions, and actively promote Hertz products and services. You will aim to maximize revenue while delivering world-class service and solutions to customers in a fast-paced environment.

You’ll use approved sales techniques, prepare rental documents, and resolve issues to build lasting brand loyalty. Overtime, holiday, and benefits flow with a strong focus on teamwork and customer satisfaction.

Qualifications

• Previous customer service experience in a retail or service environment.
• Strong communication and problem-solving skills.
• Proficient with multiple computer systems and quick to learn new software.

Responsibilities

• Provide world-class customer service by managing the rental process and adhering to Hertz policies.
• Greet customers with a smile and represent Hertz professionally.
• Utilize approved sales techniques to identify customer needs and offer optional products.
• Ensure a clean and safe vehicle at every rental.
• Prepare rental documents accurately and review charges at return.
• Answer phones promptly and assist customers with efficiency and courtesy.
• Resolve issues and coordinate with customers to minimize wait times and enhance service.

Skills

Customer service

Sales-oriented

Typing speed and computer proficiency

English proficiency

Teamwork and collaboration

Job description

Hertz in New York seeks a Customer Service Associate to greet customers, manage rental transactions, and actively promote Hertz products and services. You will aim to maximize revenue while delivering world-class service and solutions to customers in a fast-paced environment.

You’ll use approved sales techniques, prepare rental documents, and resolve issues to build lasting brand loyalty. Overtime, holiday, and benefits flow with a strong focus on teamwork and customer satisfaction.