Drive-Thru Shift Manager: Lead People & Service

guernseysonic; Springfield (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

guernseysonic is seeking an Assistant Manager in Springfield, MO to lead and develop people, ensure outstanding product quality and customer service, and control costs across shifts.

You will train and supervise drive-in staff, manage staffing, handle guest and employee concerns, and ensure compliance with laws and company policies. Flexible schedules and opening/closing duties may be required.

Strong communication, leadership, and problem-solving skills are essential to succeed in this role.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.
• Basic computer, math, and reading skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
• Regular attendance.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Time management

Conflict resolution

Restaurant knowledge

Health and safety knowledge

Computer skills

Reading skills

Job description

guernseysonic is seeking an Assistant Manager in Springfield, MO to lead and develop people, ensure outstanding product quality and customer service, and control costs across shifts.

You will train and supervise drive-in staff, manage staffing, handle guest and employee concerns, and ensure compliance with laws and company policies. Flexible schedules and opening/closing duties may be required.

Strong communication, leadership, and problem-solving skills are essential to succeed in this role.