Drive-Thru Director: Lead Fast, Hospitable Guest Experience

Chick-fil-A; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A in Dubuque, IA is seeking a Drive-Thru Director to lead the Drive-Thru team, sustain Chick-fil-A standards, and enhance speed, accuracy, and hospitality for every guest interaction.

This role focuses on coaching and developing leaders, optimizing deployment and processes, and collaborating with the Operator and Executive Director team to align with restaurant goals and culture.

Qualifications

• Strong communication and interpersonal skills.
• Ability to remain calm in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Willingness to coach and develop others.
• Reliable and dependable.
• Passion for providing excellent hospitality and serving others.
• Ability to work a flexible schedule, including mornings, evenings, and weekends.

Responsibilities

• Lead the Drive-Thru team during daily operations and ensure Chick-fil-A standards are consistently followed.
• Create an exceptional guest experience through speed, accuracy, hospitality, and genuine care.
• Coach, train, and develop Drive-Thru team members and leaders.
• Ensure team members are properly positioned and deployed based on business needs.
• Monitor Drive-Thru speed of service, order accuracy, and overall efficiency.
• Identify operational challenges and work with the leadership team to develop solutions.
• Maintain clear communication between the Drive-Thru, Front of House, and Back of House.
• Help ensure all Drive-Thru equipment, technology, and work areas are clean, organized, and functioning properly.
• Hold team members accountable to restaurant expectations while creating a positive and encouraging work environment.
• Recognize and celebrate team members who demonstrate excellent performance and hospitality.
• Help develop future leaders.
• Assist with restaurant operations wherever needed to support the overall success of the business.
• Assist in creating new processes and systems in the Front of House.

Skills

Leadership

Communication

Problem-solving

Coaching

Flexibility

Hospitality

Education

High School Diploma

Bachelor's degree preferred

5 years leadership experience

Job description

Chick-fil-A in Dubuque, IA is seeking a Drive-Thru Director to lead the Drive-Thru team, sustain Chick-fil-A standards, and enhance speed, accuracy, and hospitality for every guest interaction.

This role focuses on coaching and developing leaders, optimizing deployment and processes, and collaborating with the Operator and Executive Director team to align with restaurant goals and culture.