Drive-Thru Director

Chick-fil-A; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A in Dubuque, IA is seeking a Drive-Thru Director to lead the Drive-Thru team, sustain Chick-fil-A standards, and enhance speed, accuracy, and hospitality for every guest interaction.

This role focuses on coaching and developing leaders, optimizing deployment and processes, and collaborating with the Operator and Executive Director team to align with restaurant goals and culture.

Qualifications

• Strong communication and interpersonal skills.
• Ability to remain calm in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Willingness to coach and develop others.
• Reliable and dependable.
• Passion for providing excellent hospitality and serving others.
• Ability to work a flexible schedule, including mornings, evenings, and weekends.

Responsibilities

• Lead the Drive-Thru team during daily operations and ensure Chick-fil-A standards are consistently followed.
• Create an exceptional guest experience through speed, accuracy, hospitality, and genuine care.
• Coach, train, and develop Drive-Thru team members and leaders.
• Ensure team members are properly positioned and deployed based on business needs.
• Monitor Drive-Thru speed of service, order accuracy, and overall efficiency.
• Identify operational challenges and work with the leadership team to develop solutions.
• Maintain clear communication between the Drive-Thru, Front of House, and Back of House.
• Help ensure all Drive-Thru equipment, technology, and work areas are clean, organized, and functioning properly.
• Hold team members accountable to restaurant expectations while creating a positive and encouraging work environment.
• Recognize and celebrate team members who demonstrate excellent performance and hospitality.
• Help develop future leaders.
• Assist with restaurant operations wherever needed to support the overall success of the business.
• Assist in creating new processes and systems in the Front of House.

Skills

Leadership

Communication

Problem-solving

Coaching

Flexibility

Hospitality

Education

High School Diploma

Bachelor's degree preferred

5 years leadership experience

Job description

Drive-Thru Director

Position Overview

The Drive-Thru Director is responsible for leading and developing the Drive-Thru team while ensuring guests receive an exceptional, fast, accurate, and friendly experience every time they visit Chick-fil-A. This leader will oversee the day-to-day execution of the Drive-Thru, coach team members, monitor performance, and help enhance the strategy and systems that keep the operation running smoothly.

The Drive-Thru Director will work closely with the Operator and the Executive Director team to ensure the Drive-Thru supports the overall goals, culture, and standards of the restaurant. They will also help create and sustain FOH systems and processes in general.

Key Responsibilities

• Lead the Drive-Thru team during daily operations and ensure Chick-fil-A standards are consistently followed.
• Create an exceptional guest experience through speed, accuracy, hospitality, and genuine care.
• Coach, train, and develop Drive-Thru team members and leaders.
• Ensure team members are properly positioned and deployed based on business needs.
• Monitor Drive-Thru speed of service, order accuracy, and overall efficiency.
• Identify operational challenges and work with the leadership team to develop solutions.
• Maintain clear communication between the Drive-Thru, Front of House, and Back of House.
• Help ensure all Drive-Thru equipment, technology, and work areas are clean, organized, and functioning properly.
• Hold team members accountable to restaurant expectations while creating a positive and encouraging work environment.
• Recognize and celebrate team members who demonstrate excellent performance and hospitality.
• Help develop future leaders.
• Assist with restaurant operations wherever needed to support the overall success of the business.
• Assist in creating new processes and systems in the Front of House.

Leadership Expectations

The Drive-Thru Director is expected to lead by example and consistently demonstrate Chick-fil-A's values. This person should be positive, dependable, coachable, and passionate about serving both guests and team members.

The ideal candidate understands that leadership is more than directing people—it is aboutdeveloping people, building relationships, solving problems, and creating an environment where the team can thrive.

Qualifications

• Previous leadership or supervisory experience preferred.
• Chick-fil-A experience is preferred but not required.
• High School Degree Required Bachelor's or 5 years Leadership Experience preferred
• Strong communication and interpersonal skills.
• Ability to remain calm and effective in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Willingness to coach and develop others.
• Reliable and dependable.
• Passion for providing excellent hospitality and serving others.
• Ability to work a flexible schedule, including mornings, evenings, and weekends.

What Success Looks Like

A successful Drive-Thru Director will build a Drive-Thru team that isfast, accurate, hospitable, organized, and highly engaged. They will develop strong leaders, improve operational efficiency, create an excellent guest experience, and help make the Drive-Thru one of the strongest areas of the restaurant.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.