Drive-Thru Director

Chick-fil-A; San Antonio (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Chick-fil-A is seeking a Drive-Thru Director in San Antonio, Texas. The successful candidate will lead drive-thru operations, ensuring fast and accurate service while fostering a guest-focused culture. Responsibilities include developing team members, optimizing service workflows, and achieving performance metrics. Ideal candidates will demonstrate proven leadership in a high-volume environment and possess excellent communication and problem-solving abilities. Flexible scheduling and a passion for hospitality are essential for this role.

Qualifications

• Proven leadership experience in a fast-paced, high-volume environment.
• Strong ability to lead, coach, and develop teams.
• Excellent communication, decision-making, and problem-solving skills.

Responsibilities

• Lead and oversee all Drive-Thru operations to ensure fast, accurate, and friendly service.
• Drive performance in key metrics (speed of service, order accuracy, guest experience).
• Optimize traffic flow, positioning, and staffing to maximize throughput.

Skills

Leadership experience

Communication skills

Problem-solving skills

Attention to detail

Results-driven

Job description

The Drive-Thru Director is responsible for leading all aspects of drive-thru operations to deliver fast, accurate, and remarkable service. This role focuses on optimizing the speed of service, order accuracy, and team performance while creating efficient systems and workflows. The Drive-Thru Director develops and coaches leaders, ensures strong execution during high-volume periods, and drives continuous improvement in key performance metrics. They play a critical role in maximizing throughput, growing sales, and creating a high-energy, guest-focused culture aligned with Chick-fil-A's standards of excellence.

Drive-Thru Director Responsibilities

• Lead and oversee all Drive-Thru operations to ensure fast, accurate, and friendly service
• Drive performance in key metrics (speed of service, order accuracy, guest experience, sales)
• Develop, coach, and hold Drive-Thru leaders and team members accountable
• Create and maintain efficient systems for order taking, cash handling, and meal delivery
• Optimize traffic flow, positioning, and staffing to maximize throughput
• Ensure consistent execution of Chick-fil-A hospitality standards in the Drive-Thru
• Monitor peak hours and implement strategies to improve efficiency and reduce bottlenecks
• Partner with the leadership team to align Drive-Thru operations with overall business goalsMaintain cleanliness, organization, and food safety standards in all Drive-Thru areas
• Identify and develop future leaders within the Drive-Thru team

Requirements

• Proven leadership experience in a fast-paced, high-volume environment
• Strong ability to lead, coach, and develop teams
• Excellent communication, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Results-driven with a focus on speed, accuracy, and guest experience
• Ability to multitask and perform well under pressure
• Flexible availability, including mornings, evenings, and weekends
• Passion for hospitality, operational excellence, and team development