Drive-Thru Experience & Team Leadership Director

Chick-fil-A; Texas; On-site; USD 52,000 - 78,000; Full time

Job summary

Workstream is seeking a driven drive-thru leader to model the Vision and Values while serving guests and coaching team members.

You will lead the Great Food, Fast & Accurate Service and Genuine Hospitality focus areas, plan seasonal IPOS strategies, set sales and car count goals, and build a leadership bench to support growth.

Responsibilities

• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
• Plan, train, and lead seasonal IPOS strategies for winter and summer.
• Create weekly, monthly, and annual sales goals for drive thru team.
• Create weekly, monthly, and annual car count goals for the drive thru team.
• Track performance of sales, car count, speed of service, and check average daily, monthly, annually.
• Recruit, select, and develop team leaders and shift leaders for the drive thru team.
• Identify and build a leadership bench to accommodate drive thru growth.
• Track position-based training for drive thru team members while utilizing pathways to advance training depth.
• Ensure drive thru IPOS equipment is cleaned, organized, operational, and protected daily.
• Lead a safe drive thru by ensuring vests, cones, and emergency buttons are worn.
• Hold team members accountable to drive thru uniform guidelines.
• Ensure the drive thru area is clean and free of debris daily.
• Model and create a friendly competition through drive thru suggestive selling strategies.
• Support front of house operations in absence of Director of Guest Experience.

Job description

Lead and model the 105 & Lonestar Pwky Vision and Values with drive thru guests and team members.

• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast &

Accurate Service and Genuine Hospitality.

• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st

Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.

• Plan, Train, and Lead seasonal IPOS strategies for winter and summer.

• Create weekly, monthly, and annual sales goals for drive thru team.

• Create weekly, monthly, and annual car count goals for the drive thru team.

• Track performance of sales, car count, speed of service, and check average daily, monthly, annually.

• Recruit, select, and develop team leaders and shift leaders for the drive thru team.

• Identify and build a leadership bench to accommodate drive thru growth.

• Track position-based training for drive thru team members while utilizing pathways to advance training

depth.

• Ensure drive thru IPOS equipment is cleaned, organized, operational, and protected daily.

• Lead a safe drive through by ensuring vests, cones, and emergency buttons are worn.

• Hold team members’ accountable to drive thru uniform guidelines.

• Ensure the drive thru area is clean and free of debris daily.

• Model and create a friendly competition thru drive through suggestive selling strategies.

• Support front of house operations in absence of Director of Guest Experience.

• Lead special projects and captainships assigned by the Owner/Operator

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.