Drive-In Shift Lead & Guest Experience Manager

Sonic Drive-In; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Sonic Drive-In in Orlando, FL is seeking an Assistant Manager to help lead operations and staff during assigned shifts. The role focuses on supervising drive-in employees, ensuring guest satisfaction, and maintaining operational standards.

The position requires managing staffing, opening/closing duties, resolving guest and employee issues, and enforcing company policies while complying with applicable laws. Regular attendance and cost-control responsibilities are essential.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor costs (food, labor, paper) and inventory during shift.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies and procedures.
• Ensure compliance with laws.
• Perform station duties as needed during shift.
• Maintain sanitation and cleanliness per standards.
• Regular attendance.

Skills

Restaurant management

Shift leadership

Staff training

Customer service

Verbal and written communication

Time management

Problem-solving

Job description

Sonic Drive-In in Orlando, FL is seeking an Assistant Manager to help lead operations and staff during assigned shifts. The role focuses on supervising drive-in employees, ensuring guest satisfaction, and maintaining operational standards.

The position requires managing staffing, opening/closing duties, resolving guest and employee issues, and enforcing company policies while complying with applicable laws. Regular attendance and cost-control responsibilities are essential.