Drive-In Ops Lead & Guest Experience Champion

SONIC Drive-In - W. Broadway; Council Bluffs (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

SONIC Drive-In is seeking an experienced Assistant Manager in Council Bluffs, IA to assist the General Manager in running daily drive-in operations and to help train and support team members for quality food, safety, and guest satisfaction.

The role involves overseeing staff, opening/closing duties, inventory control, and administrative tasks, with emphasis on customer service and efficient, friendly service for every guest.

Qualifications

• Prior experience in restaurant management roles (assistant manager or higher).
• Experience training and supervising staff.
• Experience opening/closing a restaurant.

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

Job description

SONIC Drive-In is seeking an experienced Assistant Manager in Council Bluffs, IA to assist the General Manager in running daily drive-in operations and to help train and support team members for quality food, safety, and guest satisfaction.

The role involves overseeing staff, opening/closing duties, inventory control, and administrative tasks, with emphasis on customer service and efficient, friendly service for every guest.