Restaurant Assistant Manager: Guest Experience & Ops Lead

ZippyApp - Recruitment Marketing; Council Bluffs (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking an Assistant Manager at SONIC Drive-In in Council Bluffs, Iowa. The role involves assisting the General Manager in overseeing operations, training staff, and ensuring quality food service in a clean and efficient environment.

The ideal candidate should have prior experience in similar roles. Responsibilities include managing team members, compliance with policies, and handling customer service needs.

Qualifications

• Prior experience as restaurant assistant manager, general manager, supervisor, shift lead, crew lead or team lead is highly desirable.

Responsibilities

• Assist in managing drive-in operations and in training and supporting other employees to ensure quality food in a clean, safe and efficient manner.
• Manage, train, monitor and coach Team / Crew Members, Carhops and Skating Carhops.
• Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
• Adhere to and monitor employee compliance with the drive-in restaurant employee handbook, policies and practices.
• Perform restaurant opening and/or closing duties.
• Monitor and adjust staffing levels, inventory levels and food cost control.
• Complete weekly inventory as needed.
• Assist in administrative duties including maintaining files, records and all required documentation.
• Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
• Immediately and respectfully respond to guest requests, report guest complaints to immediate supervisor and assist in resolving such complaints.

Job description

ZippyApp - Recruitment Marketing is seeking an Assistant Manager at SONIC Drive-In in Council Bluffs, Iowa. The role involves assisting the General Manager in overseeing operations, training staff, and ensuring quality food service in a clean and efficient environment.

The ideal candidate should have prior experience in similar roles. Responsibilities include managing team members, compliance with policies, and handling customer service needs.