DPS Operations Leader, Diagnostics & Preventative Services

CVS Health; New York (NY); Híbrido; USD 68 000 - 199 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Resumo da oferta

CVS Health is hiring a DPS Products Performance leader to drive operational delivery for the Diagnostic and Preventive Service line. You will lead a team of operational support associates, define KPIs, and partner with Product, Analytics, and Vendor teams to optimize DPS performance.

You will build staffing models, coordinate cross-functional initiatives, and ensure a strong provider experience while advancing strategic initiatives across Operations.

Qualificações

• 7 to 10 years of relevant experience
• 7 to 10 years of accomplished leadership experience, preferably within a healthcare organization
• 5 to 7 years stakeholder management experience- Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Prior performance improvement or project management experience
• Ability to be an on-call escalation point for provider issues, should the call go unanswered by Tier 1 support, including on holidays and weekends.
• Ability to travel up to 25% if not located in the DFW Metro
• Excellent verbal and written communication skills
• Ability to recognize, evaluate and solve complex problems, including internal and external escalations
• Understanding of key metrics and best practices for reporting / metric development
• Proven ability to prioritize with a team and advocate for priorities with other teams
• Advanced skills in MS Office; specifically, MS Excel and MS Word. Adept with technology.
• Visible, results oriented and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships
• Ability to balance strong business capabilities and high business ethics with a commitment to clinical and service excellence

Responsabilidades

• Manage a team of associates responsible for daily operations and provider engagement as it relates to DPS products and services
• Establish success and productivity metrics, including clearly defined and documented KPIs; hold all team members accountable to performance expectations
• Work with leaders across the company to develop and execute process improvements required to optimize performance
• Develop and maintain accurate and detailed documentation of all critical processes
• Act as a centralized point for Operations in the coordination and development of plans for the steady state transition of new products and services; create staffing models to ensure adequate resourcing
• Contribute to Operations roadmap for all Operations teams involved in supporting DPS services and participate in the quarterly and annual planning process alongside the VP of DPS Operations
• Ensure exceptional working relationships with key stakeholders at all levels across Operations, Product and Client Success
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Development of a high-performing team based on analytical, process improvement and customer service skill sets
• Monitor and evaluate performance of direct reports on a timely and consistent basis
• Promote a high-performing, engaging culture of two-way communications and create opportunities for staff participation
• Support direct reports in monitoring Provider completion rates and conduct appropriate follow up for low performance.
• Ensure execution and compliance with strategic initiatives

Conhecimentos

Leadership

Stakeholder management

Project management

Communication skills

MS Excel

MS Word

Analytical thinking

Travel up to 25%

Formação académica

Bachelor's degree in business, health care, operations management, or related field

Ferramentas

Power BI

Salesforce

Descrição da oferta de emprego

CVS Health is hiring a DPS Products Performance leader to drive operational delivery for the Diagnostic and Preventive Service line. You will lead a team of operational support associates, define KPIs, and partner with Product, Analytics, and Vendor teams to optimize DPS performance.

You will build staffing models, coordinate cross-functional initiatives, and ensure a strong provider experience while advancing strategic initiatives across Operations.