DPS Operations Leader — Provider Experience & Analytics

CVS Health; Florida; Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a DPS Operations Leader in the United States to drive daily operations, optimize performance, and build a high-performing provider network. You will lead a team, define KPIs, and coordinate with Product, Operations, and Client Success to deliver steady-state results for the DPS service line.

The role requires strong leadership, stakeholder management, and data-driven decision making, with travel up to 25% for non-DFW locations.

Qualifications

• 7 to 10 years of relevant experience.

Responsibilities

• Manage a team of associates responsible for daily operations and provider engagement as it relates to DPS products and services.
• Establish success and productivity metrics, including clearly defined and documented KPIs; hold all team members accountable to performance expectations.
• Work with leaders across the company to develop and execute process improvements required to optimize performance.
• Develop and maintain accurate and detailed documentation of all critical processes.
• Act as a centralized point for Operations in the coordination and development of plans for the steady state transition of new products and services; create staffing models to ensure adequate resourcing.
• Contribute to Operations roadmap for all Operations teams involved in supporting DPS services and participate in the quarterly and annual planning process alongside the VP of DPS Operations.
• Ensure exceptional working relationships with key stakeholders at all levels across Operations, Product and Client Success
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Development of a high-performing team based on analytical, process improvement and customer service skill sets
• Monitor and evaluate performance of direct reports on a timely and consistent basis
• Promote a high-performing, engaging culture of two-way communications and create opportunities for staff participation
• Support direct reports in monitoring Provider completion rates and conduct appropriate follow up for low performance.
• Ensure execution and compliance with strategic initiatives

Skills

Leadership

Stakeholder management

Performance improvement

Communication skills

Problem solving

Cross-functional collaboration

Strategic thinking

Team development

Decision making

Education

Bachelor's degree

Tools

MS Excel

MS Word

Job description

CVS Health is seeking a DPS Operations Leader in the United States to drive daily operations, optimize performance, and build a high-performing provider network. You will lead a team, define KPIs, and coordinate with Product, Operations, and Client Success to deliver steady-state results for the DPS service line.

The role requires strong leadership, stakeholder management, and data-driven decision making, with travel up to 25% for non-DFW locations.