Downtown Hotel Front Desk Agent - Elevate Guest Experience

marcuscorp; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meal

Room discounts

Discounts at Marcus hotels & Resorts

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, vision insurance

Life insurance

401k with employer match

Job summary

The Omaha Marriott Downtown is seeking a dedicated Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and ensure a seamless arrival experience in downtown Omaha.

You will use Marriott systems to handle reservations, inquiries, and requests, while maintaining professionalism under peak conditions. A high school diploma and 6+ months in guest services are required, with benefits including meals, room discounts, and insurance after 30 days.

Qualifications

• High school diploma or equivalent required.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

Skills

Customer service

Communication

Problem solving

English proficiency

Education

High school diploma or equivalent

Job description

The Omaha Marriott Downtown is seeking a dedicated Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and ensure a seamless arrival experience in downtown Omaha.

You will use Marriott systems to handle reservations, inquiries, and requests, while maintaining professionalism under peak conditions. A high school diploma and 6+ months in guest services are required, with benefits including meals, room discounts, and insurance after 30 days.