Downtown Hotel Concierge: Guest Experience Pro

Tapestry Conshohocken; Pittsburgh (Allegheny County); On-site; USD 49,594,000 - 54,415,000; Full time

Benefits offered by this job

Pay range $17–$19/hour

Job summary

Concord Hospitality’s Embassy Suites by Hilton Pittsburgh Downtown is hiring a Hotel Concierge to welcome guests, provide personalized service, and assist with Pittsburgh-related inquiries.

The role requires hospitality experience, strong communication, and the ability to work with various hotel departments to ensure an exceptional guest experience. Flexible schedules include mornings, evenings, weekends, and holidays.

Qualifications

• Previous hotel concierge or customer service experience preferred.
• Friendly, professional, and outgoing personality.
• Excellent communication and interpersonal skills.
• Knowledge of downtown Pittsburgh and surrounding attractions, restaurants, entertainment, and transportation preferred.
• Ability to remain calm and professional when handling guest concerns or emergency situations.

Responsibilities

• Greet guests warmly as they enter and exit the hotel.
• Provide personalized service and assist guests with questions about services, amenities, dining options and hours.
• Offer recommendations and directions for restaurants, attractions, entertainment, and local destinations.
• Assist guests with transportation needs and luggage when necessary.
• Coordinate with Front Desk, Housekeeping, F&B, Sales, Maintenance, Security and leadership to ensure a seamless guest experience.
• Maintain a professional presence in the lobby and protect guest confidentiality.

Skills

Hospitality experience

Customer service

Communication skills

Problem-solving

Knowledge of Pittsburgh

Teamwork

Tools

Hotel software

Job description

Concord Hospitality’s Embassy Suites by Hilton Pittsburgh Downtown is hiring a Hotel Concierge to welcome guests, provide personalized service, and assist with Pittsburgh-related inquiries.

The role requires hospitality experience, strong communication, and the ability to work with various hotel departments to ensure an exceptional guest experience. Flexible schedules include mornings, evenings, weekends, and holidays.