Guest Services Agent — Front Desk

Tapestry Conshohocken; Pittsburgh (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

Job summary

Concord Pittsburgh is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and ensure a welcoming lobby experience.

Prospects should have strong communication and guest service skills, basic computer and cash handling ability, and the stamina to stand for long periods; a flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Detail-oriented

Professionalism

Stand for long periods

Lift up to 40 lbs

Flexible schedule

Education

High school diploma or equivalent

Tools

Basic computer skills

Cash handling

Job description

Concord Pittsburgh is seeking a Front Desk Clerk to deliver exceptional guest service, check guests in and out, manage reservations, and ensure a welcoming lobby experience.

Prospects should have strong communication and guest service skills, basic computer and cash handling ability, and the stamina to stand for long periods; a flexible schedule including evenings, weekends, and holidays is required.